Privacy Policy
INTRODUCTION
This Privacy Policy (“Policy“)
is published in accordance with the provisions of Rule 3(1) of the Information
Technology (Intermediaries Guidelines) Rules, 2011. The Policy is an
‘electronic record’ as contemplated under section 2(t) of the Information
Technology Act, 2000 and the rules. This Policy being an electronic record
is generated by a computer system and does not require any physical or digital
signature.
The website www.sezplus.com("Website") is
operated by rk sezplus services pvt ltd, a company incorporated under the laws
of India having its registered office at andheri east, Mumbai.
We value
the trust you place in us. That's why we insist upon the highest standards for
secure transactions and customer information privacy. Please read the following
statement to learn about our information gathering and dissemination practices.
Note:
Our privacy policy is subject to change at any time without notice. To make
sure you are aware of any changes, please review this policy periodically.
By visiting this Website you agree to be bound by the terms and conditions of
this Privacy Policy. If you do not agree please do not use or access our
Website.
By mere use of the Website, you expressly consent to our use and disclosure of
your personal information in accordance with this Privacy Policy. This Privacy
Policy is incorporated into and subject to the Terms of Use
USER INFORMATION
‘User information’ for the
purpose of this Policy includes the user’s personal information that can be
used to uniquely identify or contact a single person including name, email
address, residential address, phone number, photograph and other
information collected by sezplus to provide specific services to the user
through the Website. The user has the option not to provide User Information if
the user wishes not to avail the specific service for which the User
Information is required.
If any user is providing any
User Information on behalf of any corporation, company, institution, association
or other entity, the user should be authorized by such corporation, company,
institution, association or other entity to provide such information to sezplus.
sezplus collects
information from the user when creating a user account or when the user is
browsing for products, transacting an online purchase of products through the
Website or while posting comments, uploading content or participating in any
offers or contests or availing special gifts or communicating with customer
support by phone, email or otherwise.
sezplus receives, scrutinizes
and stores User Information for security and technical reasons such as IP
address, login id, email address, password, devise connection information
transaction history, date, time and duration of session on the Website.
sezplus automatically receives the URL of the site
from which a user came and the site to which the user goes when the user leaves
the Website. The Website receives the IP address of the user’s computer and the
type of web browser a user is using, email patterns, etc. sezplus
will occasionally ask the user to complete optional online surveys. These
surveys may ask the user for contact information and demographic information
(eg. zip code, age or income level).
Sometime the Website uses
cookies so that the Website can provide the user with more customize information
when the user returns to the Website. "Cookies" are used to store
user preferences and to track user trends, so as to enhance the user’s
interactive experience and generally improve the Website’s services to the
user. The user can set the browser to notify the user when the user is sent a
"cookie", giving the user the chance to decide whether or not to
accept it. If the user accepts a "cookie", the user agrees to the use
of any User Information collected by the Website using that cookie. The user
may update the profile information of the user at any time on the Website.
The
user can add or update the User Information on a regular basis. When the user
updates the User Information, sezplus will keep a copy of the prior
version for its records.
COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION AND OTHER INFORMATION
When you use our Website, we collect
and store your personal information which is provided by you from time to time.
Our primary goal in doing so is to provide you a safe, efficient, smooth and
customized experience. This allows us to provide services and features that
most likely meet your needs, and to customize our Website to make your
experience safer and easier. More importantly, while doing so we collect
personal information from you that we consider necessary for achieving this
purpose.
In general, you can browse the Website without telling us who you are or
revealing any personal information about yourself. Once you give us your
personal information, you are not anonymous to us. Where possible, we indicate
which fields are required and which fields are optional. You always have the
option to not provide information by choosing not to use a particular service
or feature on the Website. We may automatically track certain information about
you based upon your behaviour on our Website. We use this information to do
internal research on our users' demographics, interests, and behaviour to
better understand, protect and serve our users. This information is compiled
and analysed on an aggregated basis. This information may include the URL that
you just came from (whether this URL is on our Website or not), which URL you
next go to (whether this URL is on our Website or not), your computer browser
information, and your IP address.
If you choose to buy on the Website, we collect information about your buying
behaviour.
If you transact with us, we collect some additional information, such as a
billing address, a credit / debit card number and a credit / debit card
expiration date and/ or other payment instrument details and tracking
information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other
message areas or leave feedback, we will collect that information you provide
to us. We retain this information as necessary to resolve disputes, provide
customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other
users or third parties send us correspondence about your activities or postings
on the Website, we may collect such information into a file specific to you.
USE OF INFORMATION &
DISCLOSURE
The User Information is
primarily used by sezplus
to facilitate a better, customized and convenient use of the Website’s
services. The User Information is used by sezplus
inter alia to (i) respond to the user’s queries, requests and inquiries;
(ii) update new features of the Website, (iii) improve and customize the
Website’s service, (iv) detect and prevent fraud and abuse of the Website, (v)
examine the identity of the user’s and the authenticity of offers, delivery or
transfer of offers, etc. (vi) administer the Website, (vii) inform any change in
the Terms of Use or this Policy or the Terms and Conditions of Sale, (viii) send surveys and marketing
communications that sezplus believes
may be of interest to the user; (ix) personalize the user’s experience on the
Website by presenting advertising, products and offers tailored for the user;
(x) help the user address its problems with the Website including addressing
any technical problems; (xi) complete and fulfill the user’s
purchase, process payments, communicate with the user regarding the user’s purchase
and provide the user with related customer service; and (xii) protect the
integrity of the Website.
User Information is used and disclosed if required to
do so by law or in the good faith and belief that such disclosure is reasonably
necessary to respond to notices, court orders, or other legal process. sezplus may disclose User Information to law enforcement officers, third
party rights owners, or others that is in its opinion reasonably necessary to
enforce the Website’s Terms of Use, this Policy and Terms and Conditions of
Sale. sezplus will share some or all of the User Information with
another entity should sezplus merge with, or be acquired by that entity or receive investments
from that entity.
sezplus may disclose aggregated
information about the use of the Website, but it will never contain User
Information that will identify a single user. sezplus does not trade or sell
User Information in any manner, except as specified in this Policy or if
express consent is sought from the user. sezplus understands that the User
Information is very crucial and is important for the user. The user agrees and
acknowledges that the User Information is disclosed or shared with: (i) third
party vendors for delivery of the products ordered through the Website, (ii)
third party service providers engaged by sezplus to perform the services on sezplus’s
behalf, (iii) third party service providers for the purpose of the Website’s
security, maintenance, repair or other technical reasons.
USE OF YOUR INFORMATION
We use personal information to
provide the services you request. To the extent we use your personal
information to market to you, we will provide you the ability to opt-out of
such uses. We use your personal information to resolve disputes; troubleshoot
problems; help promote a safe service; collect money; measure consumer interest
in our products and services, inform you about online and offline offers,
products, services, and updates; customize your experience; detect and protect
us against error, fraud and other criminal activity; enforce our terms and
conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we
collect and analyse demographic and profile data about our users' activity on
our Website.
We identify and use your IP address to help diagnose problems with our server,
and to administer our Website. Your IP address is also used to help identify
you and to gather broad demographic information..
SECURITY PRECAUTIONS
Our Website has stringent security
measures in place to protect the loss, misuse, and alteration of the
information under our control. Whenever you change or access your account
information, we offer the use of a secure server. Once your information is in
our possession we adhere to strict security guidelines, protecting it against
unauthorized access.
SECURITY & USER RESTRICTION
sezplus implements standard
measures to protect against unauthorized access to and unlawful interception of
the User Information. However, no internet site can fully eliminate security
risks. sezplus endeavors to take all measures to protect the security, integrity
and confidentiality of the User Information against unauthorized breach and
hacking. For the purpose of checking possible vulnerabilities and attacks, sezplus
may conduct periodical internal review of data and security measures on the
Website. sezplus may use such software as it determines is best for maintaining
security. However the internet is not absolutely a secure environment, and the
Website cannot ensure or warrant a 100% security of the User Information.
If any user is provided with
any identification code, password or any other piece of information as part of
the Website’s security procedure, the user should treat such information as
confidential, and the user should not disclose it to any third party including
to other users. To prevent third party’s access to the Website the user should
sign out from the user account after availing the services through the Website
sezplus has the right to disable the identification code or password, whether
chosen by any user or allotted by sezplus, at any time, if the user fails to
comply with instructions or terms, conditions or policies of sezplus.
The user is solely responsible
for the activities that occur under the user’s account including the
confidentiality of the user’s password and sezplus is not responsible for the
same. While using and accessing the Website, the user is responsible for
maintaining the confidentiality of the user’s account and for restricting
access to the user’s computer or other system or equipments through which the
user uses and accesses the Website.
Notwithstanding anything
contained in this Policy or elsewhere, sezplus shall
not be held responsible for any loss, damage or misuse of the User Information,
if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" means any event that is beyond the
reasonable control of sezplus and
includes, without limitation, fire, flood, explosion, acts of God, civil
commotion, strikes, lock outs or industrial action of any kind, riots,
insurrection, war, acts of government, power failure, sabotage, computer
hacking, unauthorised access to computer data and storage device, system
failure, virus, attacks, bugs, computer crashes, breach of security and
encryption.
THIRD PARTY WEBSITES AND LINKS
Website may provide or be linked with other websites and
advertisements. sezplus is
in no way responsible for the privacy practices or content of such websites.
The linked websites or advertisers are not necessarily under the control of sezplus
and sezplus re
expressly disclaims all liability associated with the content and the use of
such websites and advertisements. Display of any third party advertisements on
the Website shall not be construed as an endorsement or promotion of any
products or services by sezplus.
The user should read the privacy policy of each and every linked website and
any access or use of the linked websites is entirely at the user’s own risk. sezplus is
not responsible for any direct, indirect, solicited or unsolicited
communication made by any of these linked third party websites or advertisers
or their respective agents or representatives, to the users including by
telephone, email, mobile phones and facsimile.
These linked third-party
websites and advertisers may use various technologies to receive the user’s IP
address and personal information. The third party advertisers may also use
cookies, JavaScript, web beacons and other technologies to gauge the effectiveness
of their advertisements and to personalize advertising experience and content. sezplus does
not have any control over the cookies or technologies that advertisers or
websites may use and the user should contact them directly for more information
about their privacy practices and policies.
Based on the User Information
including the nature of products purchased by the user through the Website, sezplus may
display personalized third party advertisements on the Website. When the
user clicks on the advertisement link, the third party advertisers may assume
that the user has met the criteria that was used to personalize the
advertisement. The user acknowledges and agrees that in no event sezplus is
responsible to the user accessing the services of third party advertisers or
other websites.
GENERAL TERMS
This Policy is to be read in
conjunction with and shall be deemed to be part of the Website’s Terms of Use
and Terms and Conditions of Sale.
The User Information resides in
sezplus database
for a certain period of time even after the user ceases to use or access the
Website and in such cases sezplus is
not be liable for any usage of the User Information after the user ceases to
use or access the Website.
The Users agree and acknowledge
that User Information collated through the Website could be stored and
processed in any other country across the world. The users acknowledge that for
effective provision of the Website’s services in respective territories
including territories outside India, the User Information may be stored or
processed by trusted third parties. Whenever the User Information is shared
with trusted third parties in countries outside India, sezplus endeavours
that the User Information is transferred in accordance with the applicable laws
of India.
The user should be aware that
the User Information or other data, the user provides to the Website for
availing the services or transacting through the Website could be read,
collected, or used by other users or third parties in which case the User
Information might be used for sending unsolicited messages or communications
for which sezplus is
not responsible.
The user agrees and
acknowledges sezplus’s
right to utilize the user’s posts, contents, information and other personal
data for the purpose of providing services through the Website. The contents on
the Website may contain comments, post and reviews posted by the users which
may be public and searchable on the internet in which case the user’s comments,
post reviews and information and personal data provided to the Website may be
viewed by other users and sezplus cannot
guarantee that other users or third parties have not made copies of or used the
ideas and information that the user has shared on the Website.
CHOICE/OPT OUT
We provide all users with the
opportunity to opt-out of receiving non-essential (promotional,
marketing-related) communications from us on behalf of our partners, and from
us in general, after setting up an account.
If you want to remove your contact information from all sezplus.com lists and
newsletters, please visit unsubscribe
ADVERTISING ON SEZPLUS
We may use third-party advertising
companies to serve ads when you visit our Website. These companies may use
information (not including your name, address, email
address, or telephone number) about your visits to this and other websites in
order to provide advertisements about services of interest to you.
By using the Website and/ or by
providing your information, you consent to the collection and use of the
information you disclose on the Website in accordance with this Privacy Policy,
including but not limited to Your consent for sharing your information as per
this privacy policy.
If we decide to change our privacy policy, we will post those changes on this
page so that you are always aware of what information we collect, how we use
it, and under what circumstances we disclose it.
GRIVANCE OFFICER
In case of any complaints or
grievances, the user may contact the Grievance Officer as under:
Mr. Dibyendu dhara
hello@sezplus.com
ph:02265260008
QUESTIONS
Please contact us regarding any questions regarding this statement.
GOVERNING LAW AND JURISDICTION
The terms and conditions of this Policy shall be governed by
Indian Law and the courts in Mumbai shall only have exclusive jurisdiction to
resolve any disputes.